Legal
Effective Date: March 24, 2026
Hold is operated by Strong Ventures Inc., a corporation incorporated in Ontario, Canada. We are committed to protecting your privacy and handling your personal information with transparency and care, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
Hold is a brand operated by Strong Ventures Inc., incorporated in Ontario, Canada. Our website is located at https://hold.care.
We collect information you provide (name, email, story submissions, order information) and information collected automatically (IP address, device type, pages viewed, cookies).
We use your information to create and manage accounts, process orders, manage story permissions, operate Hold Messenger, moderate content, improve our services, and comply with legal obligations. We do not sell your personal information.
We share information with Stripe Inc. (payment processing), Printful Inc. (order fulfilment), and SendGrid/Twilio Inc. (transactional email).
Some service providers are located in the United States. We take reasonable steps to ensure information transferred outside Canada is protected by contractual safeguards consistent with PIPEDA.
You may choose to appear as Anonymous or First Name only. Your email is never displayed publicly. You may update permissions at any time.
Connection requests require mutual consent. We do not monitor private messages on an ongoing basis.
We direct 5% of each order total to charitable organisations selected by the customer at checkout. Customer personal information is not shared with those organisations.
We use essential cookies (necessary for website function) and analytics cookies (to understand usage). You may control cookie settings through your browser.
We implement reasonable technical and organisational safeguards including encryption, access controls, and secure hosting.
We retain information while your account is active, as necessary to complete transactions, and as required by law. You may request deletion through our Contact Us form.
You have the right to access, correct, withdraw consent, and challenge compliance. We respond within 30 days. Complaints may be filed with the Office of the Privacy Commissioner of Canada.
Hold is not intended for individuals under 18.
Information may be processed in Canada and the United States.
We will notify registered users of material changes by email or website notice.